Overview — what "login" means for Exodus Wallet ®
Exodus Wallet ® is a non-custodial desktop, mobile and browser-based wallet: you control the keys. There’s no central email/password account hosted by Exodus — the app is unlocked locally using an app password (or biometric on mobile) and your funds are recoverable with a 12-word secret recovery phrase. For official downloads and general product info visit Exodus.com. :contentReference[oaicite:0]{index=0}
How to access your Exodus Wallet ® (desktop & mobile)
- Download the official app from Exodus.com or your device app store.
- Open the app and enter your app password (desktop) or use device biometrics (mobile) to unlock.
- If you can’t remember the password, restore the wallet on the same or a new device using your 12-word secret recovery phrase. Exodus uses a 12-word phrase by default. :contentReference[oaicite:1]{index=1}
Exodus Wallet ® Exchange / Swap
Exodus includes built-in swap and buy/sell features (third-party providers and XO Swap integrations). You select the assets, compare quotes, then confirm the swap inside the app — the provider executes the trade. If a swap declines, review the quote details, minimum amounts and network fees before retrying. :contentReference[oaicite:2]{index=2}
Common login problems & step-by-step fixes
- App not opening / Login not working: Update to the latest Exodus release, restart your device, reinstall from the official site, and try again. If reinstalling, keep your 12-word phrase handy to restore. :contentReference[oaicite:3]{index=3}
- Can't verify / Error connecting: Check your internet, firewall/VPN settings, and try the network troubleshooting steps in Exodus Support; if needed, send an app Safe Report to support. :contentReference[oaicite:4]{index=4}
- Swap or exchange errors (decline): Swap providers can reject quotes due to liquidity, rate slippage, or incorrect minimums — try a smaller amount or a different provider within the app. :contentReference[oaicite:5]{index=5}
- 2FA reset: Exodus is self-custodial and does not require a centralized 2FA tied to their servers; device-level security (PIN/biometrics) is used and the 12-word phrase is the ultimate recovery method. :contentReference[oaicite:6]{index=6}
Account recovery — safe and correct steps
If you lose access: restore by entering your 12-word secret key into a fresh Exodus install or compatible wallet. Follow Exodus’s official restore guide (Developer → Restore on desktop) and never enter your recovery phrase into websites, emails, or unverified apps. Exodus Support has step-by-step knowledge base articles for restoring and backing up your wallet. :contentReference[oaicite:7]{index=7}
Official Support
If troubleshooting fails, contact Exodus Support via their Help Center / contact pages (they offer chat and email support). Use the official support portal — avoid support links sent in unsolicited messages. :contentReference[oaicite:8]{index=8}
FAQs (5)
- Q: Where do I download Exodus Wallet ®?
- A: From the official site Exodus.com or official app stores. :contentReference[oaicite:9]{index=9}
- Q: I forgot my app password — can I still get my funds?
- A: Yes — restore the wallet using your 12-word secret recovery phrase on a new Exodus install or compatible wallet. :contentReference[oaicite:10]{index=10}
- Q: Exodus asks for my recovery phrase during support chat — should I provide it?
- No. Exodus Support will never ask for your full recovery phrase. Never share your phrase. :contentReference[oaicite:11]{index=11}
- Q: Why did my swap decline?
- Declines can happen because of network congestion, insufficient minimum amount, or provider liquidity — try a different provider or adjust the amount. :contentReference[oaicite:12]{index=12}
- Q: How do I contact Exodus Help Center?
- Use their Support / Contact pages at Exodus.com for chat or email assistance. :contentReference[oaicite:13]{index=13}
Conclusion
Exodus Wallet ® keeps you in control via a local password and a 12-word recovery phrase. Most “login” problems are resolved by updating the app, checking connectivity, or restoring from your secret phrase. Always use official Exodus channels for downloads and support, and never disclose your recovery phrase.